Dúvidas Frequentes

Frequently Asked Questions

Is it safe to shop at Monselle?

Absolutely! At Monselle, your security and satisfaction come first. Every product is carefully selected to meet the highest quality standards. If your order ever arrives with a defect or issue, our team is ready to provide a fast, hassle-free solution. Your peace of mind is our priority!

Where do your products come from?

Our products are sourced from carefully chosen suppliers and go through a strict curation and quality-control process. We're committed to making sure you receive only well-made, high-quality pieces with every order.

Could my order be charged customs or import fees?

If your order happens to be subject to any customs or import fees, don't worry — we've got it covered. Once everything is processed, you'll receive a notification in your order tracking, which stays updated all the way through to final delivery.

What happens if I order more than one item?

If your order includes multiple items, they may ship separately — which means each product could have its own tracking number and arrive on different dates. No need to worry, though: you'll be able to follow every shipment with the tracking details we provide.

Are your products good quality?

Yes! At Monselle, we work only with trusted suppliers and products that meet high quality standards. Our team carefully curates every piece to ensure you receive premium items that live up to your expectations — superior quality at fair prices.

How does the product warranty work?

Every Monselle product comes with a 30-day warranty from the date you receive it. If there's any manufacturing defect or quality issue, simply reach out to our team. We'll be glad to resolve it quickly and efficiently.

Can I rely on the delivery time?

Yes! We work with reliable carriers and delivery services to make sure your order arrives within the estimated time frame. Delivery times may vary depending on your location and the shipping method you choose, but you'll receive regular updates on your shipment status so you can follow the entire process.

If you need any more information or extra support, our team is always here to help. Thank you for choosing Monselle!