Refund policy
At Monselle, our goal is to ensure the satisfaction of every customer. If you're not completely happy with your purchase, we're here to help. Below are the details of our return and refund policy.
1. Return Request Window
You have 30 days from the date you receive your product to request a return. To be eligible, the item must be in the same condition in which it was received — unused, with no signs of wear, and in its original packaging.
2. Return Conditions
To process a return, the product must meet the following conditions:
- The product must not have been used.
- It must be in its original packaging, with all accessories and inserts.
- Proof of purchase or order confirmation must be provided.
3. Defective or Damaged Products
If your product arrives with a manufacturing defect or damaged, please contact us immediately. You have 30 days from the date of receipt to report any issue. We may request photos or videos for review.
4. Return Process
To start a return, follow the steps below:
- Send an email to with your order number, full name, and reason for the return.
- Once approved, we'll provide the address where the product should be shipped.
- Return shipping costs are the customer's responsibility, except in cases of a defect or a shipping error on our part.
5. Refunds
Once we receive your returned product, it will be inspected. If approved, your refund will be processed and credited automatically to your original payment method within 5–10 business days.
6. Refund-Eligible Products
You're entitled to a refund in the following cases:
- The product is defective or was damaged during transit.
- The wrong product was delivered (different model, color, or size than ordered).
- The product does not match the store's specifications.
7. Non-Returnable Products
We do not accept returns or exchanges for the following items:
- Products on sale or clearance (except in cases of a defect).
- Personalized or custom-made products.
8. Refund Timing
Refunds are processed within 5–10 business days after the return is approved. If you don't receive your refund within this period, we recommend contacting your bank or card issuer to check the status.
9. Shipping & Delivery Times
We work with international suppliers, so delivery times may extend to 15–45 business days, depending on the product and your location. Please take this time frame into account when placing your order.
10. Exchanges
If you'd like to exchange a product, please contact our support team at so we can assist you through the process.
11. Additional Information
If you have any questions or concerns about a return or refund, contact us at . We're here to make sure your experience with Monselle is the best it can be.